Various questions we have been asked about orders and ordering
Adding to an existing order
We can no longer combine orders or add to existing orders. We have tried to simplify ordering by reducing the postal charges on small orders and then treating all orders as separate. With this reduction in postal charges, we no longer combine or add to existing orders. This overcomes software limitations, saves considerably on office time, reduces possible mistakes and means that we can process orders more quickly. In some cases later orders (for earlier ripening plants) may be ready before an earlier order (for later ripening plants) thus multiple orders may not arrive in the sequence they have been placed in!
Despatch/shipping charges for destinations outside of the UK are calculated on a % basis (to include plant health inspections, pre-export inspection, phytosanitary certificate, export cleaning, air-postage and packing) and there is no longer an “add to” facility available.
Delivery is seasonal, not year-round
Delivery times are dictated by the dormancy of the bulbs. We do our best, but we have to work around this inescapable fact. Our bulbs can only be safely sent when they are dormant and ripened. They are not items that can be warehoused and sent out on a year-round basis, like a clothing, a CD or an ink cartridge.
To use an extreme example to illustrate what we mean – you might need to order Trillium in May to get a plant which will not be ready until perhaps October. If this is not acceptable and you want them quickly after ordering, then please don’t order them until October. We do try and indicate, on each genus, when to expect delivery.