The are currently waitlist software problems, click for more information
Our Waitlist explained
How can I add myself to a waitlist for a plant ?
If you already have a customer account
Login to your account, navigate to the plant you want and on the full plant description page click on the [join waitlist] button. When we add stock of that plant again, everyone waiting for it, will be emailed by the shop to say it is available for purchase again. You need to be logged into your account to add yourself to a waitlist like this.
If you are not an existing customer or do not already have an account with us:
As of February 2025 you can now add yourself to a waitlist direct from the description of the plant that interests you. Just click the [join waitlist] on your desktop, enter your email address and then confirm it, to be added. The software, for some reason, doesn’t like mobiles and you will get an error message if you try to join a waitlist, using your mobile phone.
It’s a new bit of software and if you have any problems then please use the contact-us form and let us know and we can then add the plant for you.
♣ When we have your plant interest for sale again the shop will email you to say it is back in stock and send you a link to purchase it, which you can use if you wish to. There is no obligation to buy.
♣ The waitlist is not a reservation. There is no quota, priority or allocation, it is simply a list of people who want to know when we have a particular plant again.
♣ When we restock, the plant goes on general sale to everyone but the shop tells waitlist registrants that we have it for sale. Some can sell out within hours if a plant is popular and a stock is small.
♣ Once people on a waitlist have been emailed the shop clears the waitlist for that plant, to avoid us pestering you.
♣ There may be a wait before you hear; depending on the plant this can be several months until a seasonal plant is ready again or several years in the case of some rarities while seed reaches flowering size. For many plants we just don’t know when something will be back in stock again.
Q & A
♦ “Am I on the waitlist for plant x” ?
Please log in to your account, your waitlist plants are displayed on your dashboard page.
♦ “I don’t have an account, can you add me to the waitlist” ?
Gladly, please use the contact-us form and tell us which plant to add to open your guest account. You can then add further plants if you wish. You can now add yourself direct, from the description of the plant using [join waitlist] using a desktop (this won’t work using a mobile phone).
♦ “Can I reserve or pre-order” ?
We are sorry but our system cannot reserve plants that we do not actually have available for sale. Hence the reason that we have waitlists.
♦ “When will plant X be back in stock“?
A simple question with a massively complex answer. We have no way of knowing as it depends on too many factors. In some cases lack of availability is seasonal and the plant may be in stock again within a few weeks or months. In other cases working up a further stock can take months or years. Sometimes we have had a plant once or twice in the past but no longer have it. When we will next have it is beyond our control but when we do have it, the shop will tell you.