You don’t need a customer account to look around the shop or browse the site.
You don’t need a customer account to place an order.
You don’t need a customer account if you are not placing an order.
Opening a customer account:
You can open a customer account (there is a tick box) when you place an order.
Unfortunately because of hackers trying to open bogus accounts you cannot open a customer account yourself. You need to place an order or you can ask us to add a plant to a watch list for you, which opens a customer account.
Why have a customer account?
A customer account means you can save your shopping baskets, check your past and present orders and (optionally) be advised of despatch. You don’t need a customer account to place an order.
If you choose to store your mobile number and select to receive them, the Post Office can send you despatch and tracking updates by text. We do not ever use your mobile number for any other purpose.
A customer account saves you the bother of filling in your name and address each time you order. It also keeps records of your past orders for you.
In addition a customer account enables you to add yourself to wait-lists for plants and edit your interests.
Once you have opened a customer account our customer resources become available to you. Customer resources contain reviews or discussions of many genera, cultural advice, tips and picture galleries. Customer resources no longer need a password, but they are only displayed when you are logged into your account.
Placed an order but you don’t have a customer account?
You have probably checked out as a guest without ticking the “open an account” box. The shop only opens an account for you if you request it during checkout. We don’t open one if you decline the offer.
Newsletter (e-mailing list)
Please note that a customer account relates only to the shop and to ordering from us.
If you choose to subscribe to our monthly newsletters (which we send using MailChimp) this is totally separate from any customer account.
The emailing list is not a customer account and it does not open a customer account on our website.
Equally, having a customer (website) account does NOT place you on our e-mailing (newsletter) list.