Your privacy has always been of primary concern to us. We have never, ever supported tracking cookies (the type which enable other companies to follow you around the internet). We do not share customer data with anyone else. This continues to be our policy.
Our privacy policy is short and hopefully simple because we keep only the details that you provide us with and which are needed to do business with you. Your details remain between ourselves and yourself.
“My Account”
The details that we save about you IF you choose to open an account, are those which you have supplied to enable us to do business with you. All of these details are all visible to yourself within “my account”. They are your name, address, email address and details of your online orders with us. Optionally you can add your mobile telephone number (needed if you wish to be sent signed-for, tracking information by text by Royal Mail – who do not subsequently retain this information. You can see all of these details and edit or delete them at anytime, by logging into your account.
- Your webshop account with us can be opened when you place an online order, or optionally you can decline to open an account and simply check-out as a guest. Not opening an account will however mean that we have no way of advising you of progress, of telling you when you order is sent or of sending you any tracking information that you may have paid for. Your account exists to save you entering name and address details each time you order. It also stores copies of your online orders with us, for your convenience.
- Your webshop account does NOT store any card details. (We cannot and do not store these anyway as we do not ever see, store or handle your card details online at anytime.)
- Opening an account does NOT sign you up to any mailing lists, neither our own, or those of others.
Regardless of this we never, ever, share your email address or personal details, with anyone. - You are in total control and you can examine, delete or edit your account, yourself, at any time.
You can also use your account to check despatch of orders, arrival of payments and by having an account you have to access customer resources such as cultural instructions.
We do not hold other data on you.
Privacy
Our policy is simple – absolute privacy, no exceptions, no weasel words. Your personal details and details of your transactions with us are confidential and remain so.
We will never share, disclose or sell on any of your personal details or your email address to anyone.
You won’t end up on anyone else’s lists as a result of doing business with us.
We don’t track you around the internet with cookies. (We don’t support Google tracking cookies or any other third party shopping or data-cookies of the type that track you across the web).
We don’t share your information.
Emailing-list
This is separate from any online shop account you opt to open with us. Our optional, and free, newsletter is hosted by MailChimp in the USA. This is separate from, and not connected to, your webshop account. You can have a webshop account without being on our emailing-list, you can be on our emailing-list without having a webshop account or without even doing business with us.
Subscription can only be made by you filling in the form to be subscribed. We cannot add people from the office, you have to request and complete this yourself.
The data that MailChimp hold on our behalf comprises your name(s) and email address as well as the date that you signed up for our newsletter and the date of the last edit or update made by yourself. In addition MailChimp calculates a rank for subscribers (from 1* to 5*) according to how often they interact with our newsletters and their newsletter account. This is only to ensure that we do not bother subscribers who are no longer interested.
Subscribers have complete control over their subscription and can examine, edit or delete their accounts at any time.
Joining the emailing list
We adhere to industry best practice. We don’t add you to our lists (in fact we can’t), you have to decide and choose to join and you have to add yourself. After this MailChimp sends a confirming email to your email address. No-one can be signed-up without answering this confirming message sent to the subscribed email address.
If you choose to join our emailing-list then we will send you occasional emails to tell you of news, new plants or offers (only). This is usually about one email a month. This is all that we do with our emailing-list and newsletters. We do not ever share your email address with anyone.
Removal
You can unsubscribe yourself or re-join, at any time. Simply log in to your emailing-list account and tick or untick the subscribe/unsubscribe box. If you unsubscribe, this is instant and there is no waiting period.
Security
If you pay for an order online then you do so through our secure gateway. We do not see your card details at all and thus we cannot store them.
Cards are validated and checked by the largest British gateway provider – Sagepay (formerly Protx) and then processed by Barclaycard.
State-of-the-art secure servers at the highest security levels available, currently TLSv1.1 (and not the older and weaker SSL) is used for all online transactions.
Cookies
Now have their own page – Cookies