Our Waitlist explained
How can I add myself to a waitlist for a plant ?
If you already have a customer account
Login to your account, navigate to the plant you want and on the full plant description page click on the [join waitlist] button. This will add you to the waitlist for that particular plant. When we add stock of that plant again, everyone on the waitlist for it, will be emailed by the shop to say it is available for purchase again. You need to be logged into your account to add yourself to a waitlist.
If you are not an existing customer or do not already have an account with us:
You cannot open an account yourself. Unfortunately we have had to remove the facility for you to open an account yourself, as we were getting thousands of fake accounts set up by Russian IP addresses.
Please use the contact-us form and let us know that you would like to be added to a waitlist for one of your particular wants. We will open an account for you for that plant. You can then can add further plants yourself if you wish to.
♣ When we have your interest for sale again you will be emailed to say it is back in stock and sent a link to purchase it, which you can use if you wish to. There is no obligation for you to buy.
♣ The waitlist is not a reservation. There isn’t a quota, priority or an allocation, it is simply a list of people who want to know when we have a particular plant again.
♣ When we restock, the plant goes on general sale to everyone but we tell waitlist registrants that it is there for purchase. Some can sell out within hours if a plant is popular and a stock is small.
♣ Once people on a waitlist have been emailed the shop clears the waitlist for that plant, to avoid us pestering you.
♣ There may be a wait before you hear, depending on the plant this can be several months until a seasonal plant is ready again or several years in the case of some rarities while seed reaches flowering size.
Q & A
♦ “Am I on the waitlist for plant x” ?
Please log in to your account, your waitlist plants are displayed on your dashboard page.
♦ “I don’t have an account, can you add me to the waitlist” ?
Gladly, please use the contact-us form and tell us which plant to add to open your guest account. You can then add further plants if you wish.
♦ “Can I reserve or pre-order” ?
We are sorry but our system cannot reserve plants that we do not actually have available for sale. Hence the reason that we have a waitlist.
♦ “When will plant X be back in stock“?
A simple question with a massively complex answer. We have no way of knowing as it depends on too many factors. In some cases lack of availability is seasonal and the plant may be in stock again within a few weeks or months. In other cases working up a further stock can take months or years. Sometimes we have had a plant once or twice in the past but no longer have it. When we will next have it is beyond our control but when we do have it, the shop will tell you.